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FAQ

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What is StepBet?

StepBet is a fitness game that motivates you to be more active. Players “bet” on themselves to meet their personalized step goals during every week of the game, and win money if they do. The cash prize, accountability, and community support help you become more active while having fun!

 

How do I win money?

If you hit your personalized step goals for the entire game, you split the pot with the other winners. That means you get your bet back plus a profit.
 

How much do I have to bet?

Bet amount can vary from game to game, but most bets are $40. Putting your own money on the line has been shown to be an incredibly powerful motivator!
 

How long is the game?

Most games are sto ix weeks long, though duration can vary from game to game. Note that the first week is a “warm-up week” where no one becomes disqualified.
 

How will StepBet make me healthier?

StepBet uses the proven power of achievable goals, accountability, and financial motivation to help you take more steps every week. Lots of people want to increase their activity level but lose motivation and quit. StepBet is the only game where you bet on yourself to be more active—and that bet keeps you going when you’re ready to give up.

 

How do you play?

 

  1. First, get your goals. Tap “Join Game!” on your game of choice and select your source of steps to be given your personalized step goals.
  2. Next, place your bet to join the game.
  3. Then, step up your steps! During each week of your game, you must hit 4 Active Days and 2 Stretch Days (you get 1 Free Day. Woot!). Miss your weekly goal, and you’re out of the running to win. Hit your goals each week, and you split the pot with the other winners!

 

How are my Active and Stretch goals calculated?

After you connect your activity tracker, we’ll use your step history to calculate personalized Active and Stretch goals that are manageable but challenging for your level. In some versions of the game, goals may incrementally increase week after week.
 

If I’ve already hit all my Stretch Days for the week and then get another Stretch Day, will it count as an Active Day?

Yes. If you have made all your Stretch Days for the week and still have Active Days to hit, additional Stretch Days will count toward your Active Days.
 

How do you prevent cheating?

We have a zero-tolerance policy for cheating. Any players found to be cheating or falsifying steps will be immediately removed from their game. StepBet connects directly to your activity tracker to get valid step counts each day. We actively monitor players’ steps and flag any suspicious behavior. Players may be asked to provide additional data from their phone or tracking device if they are flagged.
 

What activity trackers work with StepBet, and how do I connect to mine?

StepBet currently supports the following activity trackers:
 

  • Garmin Trackers
  • iPhone Apple Health via phone
  • iPhone Apple Watch
  • iPhone Fitbit
  • Android Fitbit
  • Android Google Fit via phone
  • Android S Health, including phone and S Gear steps
     

Currently, the only wearable devices that are supported are Apple Watch, S Gear, Fitbit, and Garmin. If you are using Apple Health, Google Fit, or S Health, your steps must be tracked by carrying your phone with you.
 

The StepBet app will walk you through the process of connecting your preferred activity tracker.
 

What if my activity tracker doesn’t capture my steps one day?

StepBet uses the step count in your selected activity tracker as the authoritative source of your steps. It is your responsibility to keep your tracker on you, charged, and in good condition during the game. We cannot reverse disqualifications that result from your tracker being lost, out of battery, or broken.
 

What if the steps in my tracker and StepBet don’t match?

We know technology doesn’t work perfectly all the time. If a technical problem causes StepBet’s step count not to match with the steps in your activity tracker, our Referees will work with you to resolve the issue. Just email support@stepbet.com with the details of the error.
 

If you’re using a Fitbit, there are also some steps you can take on your own to resolve the issue, outlined below.
 

Why don’t my Fitbit and StepBet steps match?

In order for StepBet to get your Fitbit steps, you must sync your Fitbit regularly. All of your steps each week must be synced within 24 hours of the week ending, otherwise, they will not be counted in the game. If you are having problems, try these steps:

 

 

StepBet only counts steps tracked by the Fitbit activity tracker. Steps added with Fitbit’s “Track Your Exercise” or “MobileRun” features do not count toward your StepBet. This is the same policy that Fitbit uses in its challenges.

 

To ensure that this discrepancy doesn't interfere with your StepBet game, best practice would be to check your StepBet app towards the end of each day to ensure you have hit your goal.
 

If none of the actions above solve the problem, please contact support@stepbet.com.
 

What do I do if I’m using Apple Health and am having trouble connecting to StepBet?

If you have previously denied StepBet access to Apple Health, or accidentally hit “Done” without turning on your read permission, you will need to go to the Apple Health app to enable access. Here’s how:
 

  1. Open your Health app, tap “Sources” in the bottom menu, and then tap on the StepBet app.
  2. Toggle the switches to allow StepBet to read step data from Apple Health.
     

Can I change my sources of steps mid-game?

Once you select a source of steps, you must use that source until the end of the game. You can choose a different source when you begin a new game.
 

Why are the rules in my StepBet game different from the rules in the last one I played?

To optimize the game for health and fun, StepBet makes adjustments to the rules to help us find the best possible version of the game for you. You may see some slight changes across games, including the number of Active and Stretch Days, how long the game lasts, and whether your goals stay the same or increase from week to week.
 

What is StepBet's cut of the pot?  

StepBet retains 15% of the gross pot to pay Referees, transaction fees, game hosts, and administrative support. 
 

What happens if everybody wins my StepBet game?

Just like DietBet, StepBet has a No Lose Guarantee so that you'll never lose money if you reach your goal. If the StepBet challenge has an unusually high percentage of winners, we will forfeit our portion of the pot to ensure that all winners get their money back. So in the worst-case scenario, you'll end up getting motivated to boost your activity level for free, which is still a win!


What happens during a StepBet if I go to another time zone?
This depends on your phone settings and activity trackers. Some phones and activity trackers will adjust your phone to the local time of your destination. This may cause you to lose or gain hours in a game day. StepBet players should plan accordingly before traveling.
For example, imagine that you travel from San Francisco to New York, losing 3 hours. If your phone or activity tracker automatically adjusts to the local time, you would have 3 fewer hours to complete your goals for the day - and should plan accordingly to make sure you get your steps! If your phone or activity tracker does NOT adjust to the local time, you would still have until midnight San Francisco time to complete your goals.

 

Is StepBet gambling?

StepBet is not gambling because it is fundamentally based on steps you take, and not an element of chance. In other words, whether or not you win is in your control, not random like gambling.

 
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